Grievance Redressal Committee

The Chettinad College of Engineering & Technology is committed to provide a safe, fair, holistic and harmonious learning and work environment. Grievance Redressal Cell was set up in accordance with the University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013) for handling day-to-day grievances related to students, staff, alumni and parents.

The students, staff, parents and Alumni are free to register their grievances online. A committee constituted handles grievance. It is guided by the principles of natural justice while redressing the grievances. The committee would consider the grievances, received online, and put its best efforts in order to arrive at a right decision / amicable solution at the earliest.

False grievances will not be considered. In all the cases, strict confidentiality is ensured by the Grievance Redressal Cell.

OBJECTIVES

Grievance Redressal committee facilitates the resolution of grievances of any matter related to student, parents, alumni and staff in a fair and impartial manner, ensuring that grievances are resolved promptly, objectively with sensitivity and in complete confidentiality to create a healthy relationship among the students, parents employees and employer.

PROCEDURE

• Grievance Redressal Cell shall meet three times per semester.
• The students shall register their grievances online.
• The grievances sent online will be looked over periodically and are analyzed by the committee thoroughly. The committee will then take necessary actions to solve the grievances if found genuine.
• If the grievances are pertaining to the decision of the management, the committee will submit a report to the management with its remarks or recommendations.